Learning & Development

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12 Dec 20

Setting Up Continuous Learning

Case Study Setting Up Continuous Learning Personal development comes in high on the list of desirables for more and more employees today. Organisations that invest in talent development interventions on an ongoing basis will certainly give themselves the edge in the war for talent. Moreover, the benefits of a motivated and competent workforce will give […]
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12 Dec 20

Building Capability For Mass Customisation

Case Study Building Capability For Mass Customisation Most businesses put customers first, most certainly in the retail space. Practically, setting up a process that allows the business to offer bespoke and customised products to each customer is a challenge. Read on to discover how we worked with this jewellery brand to overcome these challenges and […]
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12 Dec 20

Configuring Excellence in Sales

Case Study Configuring Excellence in Sales For a sales led organisation, keen to diversify into new customer segments, it is imperative to understand the go to market strategy, define a sales process, identify the key competencies required to deliver results, train the team and monitor progress. Problem Definition Solution Description Results The Sales function is […]
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12 Dec 20

UAE Market For A Leading Indian Jewellery Brand

Case Study UAE Market For A Leading Indian Jewellery Brand Expanding a successful business into a new country or territory can be a challenge. Understanding the business climate, legal requirements, market dynamics, customer preferences and talent landscape are all part of the challenge. Read on to see how we partnered with this large high end […]
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11 Dec 20

Digital Banking Academy

Case Study Digital Banking Academy While training is an imperative particularly for service businesses, not all can afford the time and cost associated with the traditional instructor led classroom style training. See how we worked with this client to create a cost effective alternative that was also more effective in providing learning solutions to the […]
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11 Dec 20

Driving Excellence In Retail Sales

Case Study Driving Excellence In Retail Sales Employee attitude is a critical priority in maintaining client engagement and service levels. Particularly when the business is under pressure, employees are not immune to transferring their feelings of anxiety and fear into the client interface, even if only at a subconscious level. Our work with our client […]
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11 Dec 20

Moments Of Truth

Case Study Moments Of Truth Employee attitude is a critical priority in maintaining client engagement and service levels. Particularly when the business is under pressure, employees are not immune to transferring their feelings of anxiety and fear into the client interface, even if only at a subconscious level. Our work with our client addressed this […]
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11 Dec 20

Role Specific Training Programs

Case Study Role Specific Training Programs Mergers bring together the best of two strong industry players. However, teams from each entity now working under the same combined brand continue to follow their legacy processes, which creates a challenge for providing consistent client experience. Read on to discover how we worked with this client to address […]
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13 Dec 19

Agency Sales Team Certification Programs

Case Study Agency Sales Team Certification Programs Ensuring a consistent customer service experience is extremely desirable, but very challenging. We highlight our contribution towards this client bank achieving this objective through a rigorous certification programme that ensured that all customer facing team members were trained to deliver a consistently outstanding service experience. Problem Definition Solution […]
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