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Configuring Excellence in Sales

Case Study Configuring Excellence in Sales For a sales led organisation, keen to diversify into new customer segments, it is imperative to understand the go to market strategy, define a sales process, identify the key competencies required to deliver results, train the team and monitor progress. Problem Definition Solution Description Results The Sales function is […]
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Driving Excellence In Retail Sales

Case Study Driving Excellence In Retail Sales Employee attitude is a critical priority in maintaining client engagement and service levels. Particularly when the business is under pressure, employees are not immune to transferring their feelings of anxiety and fear into the client interface, even if only at a subconscious level. Our work with our client […]
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Agency Sales Team Certification Programs

Case Study Agency Sales Team Certification Programs Ensuring a consistent customer service experience is extremely desirable, but very challenging. We highlight our contribution towards this client bank achieving this objective through a rigorous certification programme that ensured that all customer facing team members were trained to deliver a consistently outstanding service experience. Problem Definition Solution […]
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