Our interventions begin with understanding the customer and business through a value stream mapping process. We engage with client teams through a series of structured interventions through which we together challenge the status quo and co-create an improved process, building ownership of the solution. We focus on transferring the capability of managing business process improvement to client teams and institutionalize the process, so the team delivers continuous improvement going forward. Our engagement continues with documenting the reengineered processes and implementing them. We demonstrate results by putting in place scorecards that capture key process metrics that allow the business to track the before and after performance levels and ensure that the benefits are maintained on a sustained basis.

Perhaps the biggest differentiator we bring is the expertise in training team members at all levels in both developing skills and improving the softer sides of the human capital. This facet enables team members to internalise the changes in the new ways they work and become active proponents of the need to constantly look at better methods and processes. This is critical as people are often resistant to change and need to be mentored in order to accept and gain proficiency over time. Perhaps the criticality of training is best illustrated in service oriented companies that need to rewire processes to effect efficiencies and manage greater loads, especially during times like the pandemic where customers have found it convenient to migrate towards online and contactless means of buying.