Case Studies

12 Dec 20

UAE Market For A Leading Indian Jewellery Brand

Case Study UAE Market For A Leading Indian Jewellery Brand Expanding a successful business into a new country or territory can be a challenge. Understanding the business climate, legal requirements, market dynamics, customer preferences and talent landscape are all part of the challenge. Read on to see how we partnered with this large high end […]
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12 Dec 20

How a Family Owned Group Learned To Hire ‘Right’

Case Study How a Family Owned Group Learned To Hire ‘Right’ A well defined and specific competency framework, a structured assessment approach, training all hiring managers, and using formats and templates to guide decision making are ingredients of success for effective talent acquisition. Problem Definition Solution Description Results The Company was facing a challenge with […]
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11 Dec 20

Digital Banking Academy

Case Study Digital Banking Academy While training is an imperative particularly for service businesses, not all can afford the time and cost associated with the traditional instructor led classroom style training. See how we worked with this client to create a cost effective alternative that was also more effective in providing learning solutions to the […]
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11 Dec 20

Driving Excellence In Retail Sales

Case Study Driving Excellence In Retail Sales Employee attitude is a critical priority in maintaining client engagement and service levels. Particularly when the business is under pressure, employees are not immune to transferring their feelings of anxiety and fear into the client interface, even if only at a subconscious level. Our work with our client […]
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11 Dec 20

Moments Of Truth

Case Study Moments Of Truth Employee attitude is a critical priority in maintaining client engagement and service levels. Particularly when the business is under pressure, employees are not immune to transferring their feelings of anxiety and fear into the client interface, even if only at a subconscious level. Our work with our client addressed this […]
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11 Dec 20

Role Specific Training Programs

Case Study Role Specific Training Programs Mergers bring together the best of two strong industry players. However, teams from each entity now working under the same combined brand continue to follow their legacy processes, which creates a challenge for providing consistent client experience. Read on to discover how we worked with this client to address […]
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13 Dec 19

Agency Sales Team Certification Programs

Case Study Agency Sales Team Certification Programs Ensuring a consistent customer service experience is extremely desirable, but very challenging. We highlight our contribution towards this client bank achieving this objective through a rigorous certification programme that ensured that all customer facing team members were trained to deliver a consistently outstanding service experience. Problem Definition Solution […]
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